Payment Terms

Unless otherwise stated on the quote date, a 50% deposit is due before the service date and the
rest of the payment after the service has been complete. If payment is not made on the due date,
EDNZ may charge interest on the overdue amount calculated daily from the due date until actual
payment.
EDNZ employ a third-party debt collection agency. Should payment not be made, the overdue
debt will be recovered through said third party agency. You will also be liable to pay all
expenses and costs (including legal costs as between solicitor and client) in relation to the
recovery or attempted recovery of any overdue amount.

Credit card payment incur a surcharge of 3%.

Cancellation Policy

We ask that if you must cancel or reschedule any appointment, that you please provide us with at least 24-hour notice. This way, we will be able to accommodate client on our waiting list.
We do understand that unavoidable issues arise and will do our best to work with you in case of an emergency. Last minute cancellations or “no shows” may be charged a cancellation fee.
Here is our general breakdown of cancellation fees:
Less than 1 day notice will result in a charge equal to a minimum 50% of reserved appointment(s)
‘NO SHOWS’ will be charged 100% of service amount. (more than 2 no shows will result in prepayment of any future appointments)
If an appointment is rescheduled more than 2 times you will be asked for 50% non-refundable deposit to secure the booking.

Vehicle Detailing Service

Our detailing services and the steps entailed in each detailing package are listed on the quote that was given. EDNZ reserves the right to refuse service. Unless otherwise arranged and agreed prior, the services listed are the ones that will be performed for each detailing package.

Unless otherwise arranged and agreed prior, EDNZ will not clean closed interior pocket (such as the glove box and center console armrest pocket, if fitted) This is due to the client policy.

Vehicle Collection

Unless otherwise organized prior, vehicle collection from EDNZ is due on the same day as the completion of the service (the “due date”). If collection is not made on the due date, EDNZ may charge storage fees calculated on a daily basis from the due date until actual collection.
Due to workflow and ensuring the absolute best quality levels are upheld for our clients, we have specific time slots available for vehicles collection.
There are two available spaces per day;
– 11:00AM – 12:00PM
– 3:00PM – 4:00PM
Your desired collection slot must be arranged the EDNZ Management Team to ensure we have your vehicle ready.
Should you wish to pick up your vehicle outside of these hours, this must also be arranged with the EDNZ Management Team (enhancedautodetailingnz@gmail.com)

Privacy Policy

Our commitment to privacy
Your privacy is important to us. To better protect your privacy, we provide this privacy policy, which explains our online information practices and the choices you can make about the way your information is collected and used. To make this privacy policy easy to find, we make it available throughout our site and where personally identifiable data may be requested.
The information we Collect
This privacy policy applies to all information collected or submitted on our website. On some pages, you may be able to order products, make requests, and register to receive email updates.
The types of personal information collected at these pages include:
Name
E-mail Address
Phone Number

How We Use Information

We do not sure the information you provide about yourself with outside parties except to the extent necessary to complete that order. We may use your e-mail address to communicate with you, for example, to notify you of special offers or programs you might find interesting.
We use return e-mail addresses to answer the e-mail we receive. We may also use these e-mail addresses to respond to queries.
We never use or share personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

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